The answer compliance wants before they unblock the programme.
Know where your donation went, hand to hand.
Shipment carries chain of custody from your warehouse to the recipient, created from the claim you approved. It is the answer to the compliance question about what happened to donated goods after they left the building.
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What Shipment is
Shipment is the movement record in ImpactMatrix. An organization creates a shipment from a matched Offer or a completed Gifts in Kind claim, then tracks it from origin to recipient with chain of custody maintained along the way. The shipment feeds Deliveries, where the recipient confirms arrival and a receipt is generated.
What you can do
Real button and tab names — the module is the same for everyone; what you do with it is not.
Start from the accepted match or claim, not a blank form.
Record who released, carried and received the goods.
Status travels with the shipment, so nobody calls to ask if the truck left.
Confirmation at the far end closes the record and produces the receipt.
Why this matters for your organization type
The problem
Corporate compliance teams block in-kind programmes because nobody can say where donated goods ended up.
What the platform does
An organization creates a shipment from a matched Offer or a completed Gifts in Kind claim, then tracks it from origin to recipient with chain of custody maintained along the way. The shipment feeds Deliveries, where the recipient confirms arrival and a receipt is generated.
What you walk away with
A custody record from origin to recipient for every donation, ending in a confirmed delivery.
Coordination logistics, not a warehouse system
Freight and warehouse platforms suit organizations with their own docks, barcodes and carrier contracts. Most in-kind movement is not that. Shipment records what left, who held it and that the recipient confirmed — between organizations, not inside a building.
Use ImpactMatrix when
You contribute goods, capacity or employee time and need documentation you can report on.
Use something else when
You need payroll giving, matching-gift automation or grants administration.
Where to go next
Same module, different job. Start with the org hub if you are still scoping.
Questions
Why do compliance teams care about custody?
Because donated goods carry brand, resale and diversion risk. A record of who released, carried and received them — with recipient confirmation at the end — is usually what unblocks a programme that has been stuck in review.
Who arranges the transport?
Whatever the listing says. Some donors ship or provide pickup, some recipients collect. Being explicit on the listing is the single biggest factor in how quickly surplus moves.
What does this cost a business?
Business plans are priced per seat: $9.99/seat up to 100 seats, $5.00/seat up to 500, $2.00/seat up to 2,500 and $1.00/seat up to 10,000, with Fortune 1000 by custom quote. Every seat is invitable — none is reserved for the admin — and you invite employees from your seat allotment. Start with the 30-day free trial — no credit card — and confirm the tier that fits your programme before committing.
What is chain of custody for donated goods?
Chain of custody is the record of everyone who handled a donation between donor and recipient. In ImpactMatrix, a shipment created from a matched Offer or claimed Gifts in Kind listing carries that record from origin to recipient and ends with a confirmed delivery.
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The answer compliance wants before they unblock the programme.
See Shipment on your own data.
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