Answer the buyer where they asked.
Chat attached to the request.
Suppliers use chat to talk to buyers about supply requests, and the conversation stays with the request.
30-day free trial · ImpactVolunteer included · No credit card
What ImpactChat is
Suppliers can message buyers about a supply request and use direct messages for ongoing relationships.
What you can do
Everything below is a screen or a field in the product, not a roadmap item.
Talk across the network, or one to one, without leaving the platform.
Create a room for a response or drive, add sub-rooms, and start from a template.
Launch a fully structured event room from a template in one click.
Write and share a document together beside the conversation.
Ask the group a question with a poll, and call someone in with a mention.
Start an audio or video call from an event room. Everyone in the room is notified and can join while it runs.
Share photos, documents, voice notes and your location, and forward a message.
Keep members-only conversation, including private channels, inside an Internal Matrix, separate from the public chat.
How it runs
Set your chat name
Complete your organization profile, then choose an ImpactChat username the first time you open it.
Join or create a room
Open Global Chat, create or join an event room, or start a direct message.
Coordinate
Share a canvas, poll the group or start a huddle when typing is too slow.
Why this matters for suppliers
The problem
Questions about a request end up in email, away from the order.
What the platform does
The chat sits beside the request and the shipment.
What leadership sees
Faster resolution of questions on live requests.
Is this the right fit?
Honest answer first.
Use ImpactMatrix when
You answer supply requests and want the conversation attached to them.
Use something else when
You run a full customer service desk. Keep your own.
Where this sits in the chain
Every posted need travels the same path. Follow it forward or back.
Questions
Is ImpactChat separate from Internal Chat?
Yes. ImpactChat is the public coordination layer. Internal Chat is confined to an Internal Matrix's members and sits beside the private needs and shipments they concern.
Can we make a room for one disaster?
Yes. An event room can have nested sub-rooms up to two levels deep, and you can start from a template instead of a blank room.
Can we call from the chat?
Yes. Start an audio or video call from any event room. Everyone in the room is notified, and calls end automatically after 10 minutes.
Is there chat on a supply request?
Yes. Supply requests have their own chat so questions stay with the request.
One platform. Every day your mission matters.
Answer the buyer where they asked.
Open a room for your next response.
Thirty-day free trial, no credit card. ImpactChat is included with the platform.
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